Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our refund policy. Once you have made a purchase on our platform.
Refunds can be initiated only in the following events:
- You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
- You have purchased a plan but www.deoalliance.co.in is unable to assign an expert or process your order, 100% refund will be made.
- You attempted to purchase a plan and your payment was successfully processed but not received by www.deoalliance.co.in, you should seek a refund from the financial service provider.
- www.deoalliance.co.in reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.
- Once you are eligible for a refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
- Upon purchase of the plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, www.deoalliance.co.in reserves the right to cancel your order. You will forfeit any payment made to www.deoalliance.co.in in the event of order cancellation.
- Upon purchase of the plan, our team will attempt to reach you via phone and/or email to process your order. If you do not respond to our team within 30 days from the date of purchase, www.deoalliance.co.in reserves the right to cancel your order. You will forfeit any payment made to www.deoalliance.co.in in the event of order cancellation.
- If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfill your order, you shall not be eligible for any refund. www.deoalliance.co.in reserves the right to cancel your order. You will forfeit any payment made to www.deoalliance.co.in in the event of order cancellation.
- If www.deoalliance.co.in experts are not able to fulfill your order due to the unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. www.deoalliance.co.in reserves the right to cancel your order. You will forfeit any payment made to www.deoalliance.co.in in the event of order cancellation.
- Any payments made to the Government departments will not be refunded.
- All refunds will be in the form on Credit Notes.
- liIf a cancellation/request is made for any other reason than mentioned in the points above, a refund would be made in accordance with the pointers mentioned below,
| 90% refund of the amount paid to www.deoalliance.co.in | Within 15 days of plan purchase and before an expert is assigned to work on your service request. |
| 80% refund of the amount paid to www.deoalliance.co.in | After 15 days but before 30 days of plan purchase and before an expert is assigned to work on your service request. |
| 50% refund of the amount paid to www.deoalliance.co.in | Expert assigned to work on your service request. |
| 0% refund of the amount paid to www.deoalliance.co.in | Work is completed by the expert on your service request. |
Refund Details
CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Email: support@www.deoalliance.co.in
Online contact form: https://www.deoalliance.co.in/contact/